It
is the commitment of PolyScience to design, fabricate,
market, distribute, and service innovative products with
consistently high quality such that they will reliably
perform their intended function(s), and continually improve
the effectiveness of the Quality Management System.
To
facilitate this commitment:
We
will strive to promptly deliver complete customer orders
for standard products to our customers.
Whenever
possible, profitable, and required, we will adapt our
standard products to the varied needs of our customer.
When
requested and deemed profitable, we will design and manufacture
new products that are consistent with the Company's core
competencies and abilities.
We
will strive to minimize warranty returns as a percentage
of sales.
We
will minimize current production (in-process) rework
and scrap costs.
We
will strive to improve customer satisfaction by tracking
and reviewing customer complaints
We
will strive to improve our products, internal processes,
and testing, by monitoring first-time-pass results.
We
will ensure that all of our products are consistent with
the public good and meet all applicable laws and regulations.
These
objectives are understood by all employees and are monitored
on a regular basis via our internal quality audit process
and management review.
