Help Us Better Serve Your Temperature Control Needs!

Your satisfaction with our products and service is very important to us. By completing this survey, you'll be helping us improve our ability to meet your temperature control needs.

1. Is this your first purchase of a PolyScience product?

Yes
No

 

2. How satisfied are you with your overall experience with PolyScience Customer Service ?
(Please rate on a scale of 5 to 1, with 5 being highly satisfied).

5
4
3
2
1

 

3. Is there anything we could do to improve our Customer Service ?

 

4. How satisfied are you with your new PolyScience product?
(Please rate on a scale of 5 to 1, with 5 being highly satisfied).

Product Quality
5 4 3 2 1

Value
5 4 3 2 1

Ease of Use
5 4 3 2 1

Delivery
5 4 3 2 1

 

5. Is there anything we could do to improve our products?

 

6. What product did you purchase from PolyScience?

Water Bath – Model
Circulator – Model
Chiller – Model
Other – Model

 

7. What was your main reason for choosing a PolyScience product?

Performance
Price
Value
Ease of Use
Product Quality
Delivery

 

8. How are you using this product?

 

9. How did you hear about PolyScience?

Magazine
Internet – Search Engine or Website
Colleague – Relationship (boss, vendor, etc.)
Other – Please explain

 

10. What primary resource do you use to learn about or source new equipment?

Magazines – Specify main 2 or 3


Internet -- Specify main 2 or 3 search engines or websites


Sales Literature/Catalogs
Colleagues
Other – Please specify

 

11. What industry do you work in?

 

General laboratory
Biotechnology
Plastics
Pharmaceutical
Metalworking
General manufacturing
Medical
Semiconductor
Printing
Other -- Please specify

 

12. What is your primary job function?

 

13. Would you like to receive announcements about new PolyScience products?
If so, please complete the following form. This information will be used exclusively by PolyScience and will not be shared with any other organization.

Name*
Title
Organization*
Mailing Address
City
State/Province
Postal Code
Country
Email Address*
Phone

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